It is the goal of the Government of Kenya to provide essential services to citizens seamlessly online. One significant step is the digital transformation of each and every sector. As a result of this, THiNK has created a ChatBot for the Office of the Data Commissioner (ODPC). The ODPC enforces the Article 31(c) and (d) of the Constitution; to make provision for the regulation of the processing of personal data; to provide for the rights of data subjects and obligations of data controllers and processors; and for connected purposes.
Benefits of ChatBots
Time Management
Chat Bots save a business and its individuals’ a lot of time. The provision of a personalised experience is extremely important in the age in which we live in. The process of increasing and expounding on context has become almost seamless because of enhanced Natural Language Processing and Natural Language Understanding.
Personalised Experiential Service
The responses that one receives are personalised and tailored to the unique context of the question a client asks. It is also easier to improve a Chat Bot service after initial use because documentation gets easier.
